Frequently Asked Questions

We try our best to create and ship products ASAP. General timelines are below…

-Stock products ship within 5 business days.

-Custom products ship within 7-10 business days.

We use a variety of materials when making products. Many if not all of them will “patina” and change color as they are used. From leathers and canvases to wood and metal, these are natural materials and get better with age. We like to embrace Patina as it shows a product is well used!

We use a variety of materials when making goods. Many if not all of them will “patina” and change color as they age. From leathers and canvases to wood and metal, these are natural materials that get better with age. They develop Patina and character as they are used. We like to embrace Patina as it shows your goods are well used!

To keep your products in best shape and condition, we do recommend you treat it with the respect and care it deserves.

Leather Goods-Use a damp cloth with mild soap to wipe away loose dirt or stains. Harsh chemicals or abrasive cleaners will damage the leather After cleaning, allow the leather to air dry away from direct heat sources.

Metal Goods-Use a damp cloth with mild soap to wipe away loose dirt or debris (avoid brushes or bristles as this can remove paint fills or scratch the surface of the goods). Rinse with warm water, let them dry and return them to

Always test cleaning methods in an inconspicuous area if possible, before attempting to clean & remove spots & stains.

Whether it’s adding initials on personal products or custom logos for golf courses and events. We are here to help, send us a note through our Contact page and let’s get the conversation started. We’d love to work with you!

Custom goods are individually customized by hand, we cannot be responsible for alignment and imperfections on the final goods.

We do our best to create only the best and ensure that all goods that leave our shop are up to our incredibly high standards. If we wouldn’t use it, neither would you. Therefore, we are only responsible if there are misspellings or missing stamps that have been requested.

Quality and function is what we strive for. Every product that leaves our shop has been meticulously crafted and thoroughly inspected.

All products carry with it a Limited Lifetime Guarantee*. If our goods fails in any way during its expected lifetime and proper use, return it back to us and we will repair or replace it (Shipping to Proper Supply Co. is the customer’s responsibility).

*The Limited Lifetime Warranty is the length of time with normal use Proper Supply Co. goods will function for the intended use, this is not the lifetime of the customer.

Returns and refunds are accepted until 14 days after delivery. After that return or refunds are not accepted.

Customized goods cannot be returned or refunded. This includes products with monograms or other customizations of any kind.

To complete your return, please email Returns@Proper-Supply.com. We will give you instructions on how to complete your return or refund.